Privacy Policy

Welcome to dv44. We are committed to protecting your privacy and handling your personal data with full transparency. This Privacy Policy explains what information we collect when you use our online casino and sports betting services, why we collect it, how we use it, and the rights you hold over your data.

By accessing or using dv44, you agree to the terms described in this Policy. We encourage you to read it carefully. If you have any questions, please contact us at [email protected]. This Policy applies to all users of the dv44 platform based in Bangladesh and worldwide.

1. Information We Collect

dv44 collects personal information through two primary channels: information you provide directly when registering or using the platform, and information gathered automatically through your use of our services. Both categories are described below.

Information You Provide Directly

• Full name, date of birth, gender, and nationality
• Email address, mobile phone number, and residential address in Bangladesh (e.g. Dhaka, Chittagong, Sylhet, Khulna)
• Account credentials (username and hashed password)
• Identity verification documents (e.g. national ID card, passport) when required for account verification (KYC)

Information Collected Automatically

• IP address, device type, operating system, and browser details
• Pages visited, features used, session duration, and click patterns within the platform
• Transaction history, deposit amounts, withdrawal requests, and game activity logs
• Cookies, web beacons, and similar tracking technologies — see the Cookies section below for full details

2. How We Use Your Information

The personal data collected by dv44 is used exclusively for the following purposes. We process your data only when there is a legitimate legal or operational basis to do so.

• Creating, managing, and securing your dv44 account
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard
• Verifying your identity in accordance with KYC requirements and age verification (21+ only)
• Providing customer support and responding to your queries via [email protected]
• Sending relevant promotions, bonus offers, and platform updates (where you have opted in)
• Analysing platform performance and improving user experience for players in Bangladesh

3. Sharing of Your Information

dv44 does not sell or rent your personal data to third parties. However, we may share limited data with trusted service providers and in specific legal circumstances as outlined below.

Trusted Service Partners

We work with carefully selected third-party service providers for payment processing (bKash, Nagad, Rocket), identity verification, fraud prevention, IT hosting, and customer support tooling. These partners are contractually bound to process your data only as instructed by dv44 and to maintain appropriate security standards.

Legal Obligations

We may disclose your data to regulatory bodies, law enforcement agencies, or courts if required by applicable law, a valid legal order, or to protect the rights, property, and safety of dv44, its users, or the public. We will inform you of such disclosures wherever legally permissible.

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of dv44's assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified by email or via a prominent notice on the dv44 platform before your data is transferred.

4. Cookies and Tracking Technologies

dv44 uses cookies and similar tracking technologies (including web beacons and local storage) to deliver core platform functionality, remember your preferences, keep your session secure, and understand how users engage with our services.

We use three categories of cookies: (a) Essential Cookies — required for the platform to function and cannot be disabled; (b) Analytical Cookies — used to measure platform performance and improve user experience; (c) Preference Cookies — used to remember your settings such as language selection. We do not use third-party advertising cookies or cross-site tracking cookies.

Managing Your Cookie Preferences

You can configure your browser to block or delete cookies at any time. However, blocking essential cookies may prevent certain platform features from working correctly, including the ability to log in and manage your account. Please refer to your browser's help documentation for specific instructions on cookie management.

5. Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting obligations. The specific retention periods we apply are as follows: account registration data is retained for the duration of your account plus five years; transaction records are retained for a minimum of five years to meet financial compliance requirements; communication logs (e.g. support emails) are retained for two years; analytical data in aggregated, anonymised form may be retained indefinitely.

When your data is no longer required, we securely delete or anonymise it in accordance with our internal data destruction procedures. If you close your account with dv44, we will process your deletion request and remove your personally identifiable information within a reasonable timeframe, subject to any overriding legal retention obligations.

6. Security Measures

dv44 takes the security of your personal data seriously. We implement a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, destruction, or disclosure. These measures include end-to-end SSL/TLS encryption for all data in transit, hashed and salted storage of passwords, restricted internal access to personal data on a need-to-know basis, regular security audits and vulnerability assessments, and secure hosting infrastructure with access controls and activity monitoring.

7. Payment Data and Financial Information

When you make deposits or withdrawals through dv44 using bKash, Nagad, Rocket, Upay, Visa, or Mastercard, we collect the minimum financial details necessary to complete your transaction, such as mobile wallet numbers or partial card details. Full payment credentials (e.g. complete card numbers or mobile banking PINs) are never stored on dv44 servers.

All payment processing is handled by our certified payment partners using their own secure environments. dv44 acts as a data controller for the personal details you share directly with us, but your bank or mobile wallet provider retains its own separate responsibilities for financial data under their respective terms and privacy policies.

8. Your Rights Over Your Personal Data

As a user of dv44, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected] and we will respond within a reasonable timeframe.

• Right of Access — you may request a copy of the personal data we hold about you
• Right to Rectification — you may request correction of any inaccurate or incomplete data
• Right to Erasure — you may request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to legal retention obligations
• Right to Restrict Processing — you may request that we limit how we use your data in certain circumstances
• Right to Object — you may object to processing of your data for direct marketing purposes at any time

We aim to resolve all privacy requests within 30 days. Complex or multiple requests may take longer, in which case we will keep you informed of progress. We will never charge a fee for exercising your rights in good faith.

9. Third-Party Links

The dv44 platform may occasionally reference or display information related to third-party payment services such as bKash, Nagad, and Rocket for context. dv44 does not control the privacy practices of these external services. We encourage you to review the privacy policies of any third-party services you use in connection with your dv44 account. This Privacy Policy applies solely to dv44 and does not extend to any external websites, apps, or services.

10. Minors and Age Restrictions

dv44 is strictly an adults-only platform. Our services are intended solely for individuals aged 21 years and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that we have inadvertently collected data from a person under 21, we will delete that data promptly. Parents and guardians are encouraged to monitor their children's online activity and to contact us at [email protected] if they suspect a minor has registered on or used the dv44 platform.

11. Changes to This Privacy Policy

dv44 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal obligations, or the services we offer. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or a prominent on-platform notice.

Continued use of dv44 after any such changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we are protecting your information. Previous versions of this Policy are available on request by contacting [email protected].

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way dv44 handles your personal data, please do not hesitate to contact our privacy team. We are committed to addressing your enquiries professionally and promptly.

Email: [email protected] — our support team is available 24/7 to assist players across Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, and Rangpur.